Shipping Policy

Last Updated: 23 June 2026

Thank you for shopping with Risersmart.com. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Risersmart is a wholesale home decor platform. Since many of our products are packed, processed, and dispatched through wholesale supply channels, delivery timelines may be slightly longer than regular retail e-commerce orders.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing your order.

Order processing may include:

• Product availability confirmation

• Quality checking

• Packaging

• Invoice generation

• Courier pickup scheduling

• Dispatch coordination with our logistics partner

As we operate on a wholesale supply model, some products may require additional handling time before dispatch.

2. Delivery Timeline

Our standard delivery timeline is:

7 to 15 business days from the date of order confirmation.

Delivery time may vary depending on:

• Product category

• Product availability

• Order quantity

• Customer location

• Courier partner availability

• Pincode serviceability

• Packaging and handling requirements

• Public holidays or logistics delays

Please note that Saturdays, Sundays, national holidays, courier holidays, and unexpected logistics delays may affect the delivery timeline.

3. Wholesale Delivery Model

Risersmart works as a wholesale home decor brand, which means products may be sourced, packed, and dispatched through wholesale inventory and vendor supply systems.

Because of this, delivery may take longer than standard retail orders. However, we make every effort to ensure that your order is properly checked, safely packed, and dispatched within the expected timeline.

Our focus is on providing quality home decor products at wholesale pricing with reliable delivery across India.

4. Shipping Partner

We ship orders through trusted third-party logistics partners, including Shiprocket and its courier network.

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or the order tracking page.

Tracking updates are provided by the courier partner and may take some time to reflect after shipment pickup.

5. Shipping Charges

Shipping charges may vary based on:

• Product weight

• Volumetric weight

• Delivery location

• Order value

• Product size

• Packaging requirement

• Courier partner charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Free shipping may be offered on selected products, order values, locations, or promotional offers, as decided by Risersmart from time to time.

6. Delivery Locations

We currently deliver to serviceable locations across India.

Delivery availability depends on courier partner serviceability for your pincode. If your location is not serviceable, our team may contact you for an alternate address or may cancel the order and process an eligible refund.

7. Order Tracking

After dispatch, you will receive tracking details where available.

You can use the tracking link or tracking number to check the shipment status. In some cases, tracking may take 24–48 hours to update after courier pickup.

If your order tracking is not updated for a long time, you may contact our support team with your order ID.

8. Delayed Delivery

While we try our best to deliver within 7–15 business days, delays may happen due to circumstances beyond our control, such as:

• Courier delays

• Weather conditions

• Natural calamities

• Public holidays

• Strikes or transport issues

• High order volume

• Product handling delay

• Remote location delivery

• Incorrect or incomplete address

• Customer unavailability

• Pincode serviceability issues

Risersmart shall not be responsible for delays caused by courier partners, external logistics issues, or circumstances beyond our reasonable control. However, our support team will assist you in tracking and resolving shipment-related concerns.

9. Incorrect or Incomplete Address

Customers are requested to provide complete and accurate shipping details at the time of placing the order.

Please ensure that your address includes:

• Full name

• Complete address

• House/building number

• Street/locality

• City

• State

• Correct pincode

• Mobile number

• Alternate contact number, if available

• Landmark, if needed

Risersmart will not be responsible for delivery failure due to incorrect address, incomplete address, wrong pincode, unreachable phone number, or customer unavailability.

If a shipment is returned due to incorrect details or failed delivery attempts, reshipping charges may apply.

10. Failed Delivery Attempts

Courier partners usually attempt delivery as per their standard process.

Delivery may fail if:

• Customer is unavailable

• Phone number is unreachable

• Address is incorrect

• Customer refuses delivery

• Location is inaccessible

• Payment is not made for COD order, if applicable

If the order is returned to origin due to failed delivery, our team will review the case. Reshipping may be possible after payment of applicable shipping charges.

11. Damaged Package at Delivery

If the outer package appears heavily damaged, tampered, or open at the time of delivery, please do not accept the package and immediately inform our support team.

If you accept the package and later find any damage, please report it within 48 hours of delivery with:

• Order ID

• Photos of outer packaging

• Photos of inner packaging

• Photos/video of the damaged product

• Unboxing video, if available

Claims raised after 48 hours may not be accepted due to verification limitations.

12. Bulk Orders & B2B Shipments

Bulk orders, reseller orders, B2B orders, and interior project orders may require additional processing, packaging, and dispatch time.

Delivery timeline for bulk or special orders may vary depending on quantity, stock availability, packaging requirements, transport availability, and destination.

For bulk orders, our team may share estimated dispatch and delivery timelines separately.

13. Order Splitting

In some cases, if an order contains multiple products, items may be shipped separately based on product availability, warehouse location, packaging requirement, or courier feasibility.

You may receive multiple shipments for a single order. Tracking details will be shared wherever available.

14. Cash on Delivery, If Available

Cash on Delivery may be available only for selected products, selected pincodes, and selected order values.

COD availability depends on courier partner serviceability and Risersmart’s internal approval.

For COD orders, the full payment must be made to the courier partner at the time of delivery.

Refusal to accept COD orders may affect future COD eligibility.

15. International Shipping

At present, Risersmart primarily ships within India.

For international orders, bulk export inquiries, or special shipping requirements, customers may contact our support team before placing an order.

16. Support for Shipping Queries

For shipping, tracking, delivery delay, damaged package, or order status related queries, please contact us:

Business Name: Risersmart
Email: support@risersmart.com
Phone/WhatsApp: +91 9646-82-4646
Website: www.risersmart.com
Support Hours: 10 am to 7 pm 

Please include your order ID while contacting support for faster assistance.